A: Please let your stylist know during your appointment or within 48 hours so we can make it right. Services are non-refundable. However, if we’ve made an error, we’re happy to schedule an adjustment service at no cost.
A: There will be a nominal charge for the new service or correction.
A: Yes, but they often require multiple appointments, especially if you’ve used box color or are going from dark to light. You’ll be charged for each appointment, and no complimentary adjustments are offered for color corrections.
A: Yes, within 14 days of purchase and if less than 25% has been used. You’ll receive in-store credit; no cash refunds are given.Opened makeup, skin, or body products cannot be returned or exchanged due to sanitary reasons. Equipment is non-returnable. Please refer to the manufacturer’s warranty for any issues.
A: Gift cards are non-refundable but can be transferred to another guest.
A: Please give at least 24 hours’ notice for single appointments, or 48 hours for multiple services, spa parties, or wedding parties. Cancellations made with less than the required notice will incur a cancellation fee.
A: A no-show fee of up to 50% of your service cost will be charged. A credit card or gift card is required to book, but you’ll only be charged if proper notice isn’t given.
A: Please call our Guest Services team at 317-271-3330 if you’re running late for your appointment. If you arrive late, we may need to shorten your service or reschedule your appointment to stay on time for all guests.
A: Please arrive at least 15 minutes early to complete any required paperwork, change into your robe and slippers, and settle your belongings in your personal locker. After your service, you’re welcome to relax in our spa lounge and enjoy complimentary snacks and beverages.
A: Yes, you’ll be draped with sheets or towels at all times, and you can wear as much clothing as makes you comfortable.
A: Children are welcome in the salon if supervised at all times, as our stylists use sharp tools and hot equipment. For safety reasons — and to maintain a relaxing atmosphere for all guests — children are not permitted in the spa.
A: Yes, if you have gel polish on, please book gel removal so we have enough time. We do not remove acrylic nails.
A: Sanitation is one of the cornerstones of our business, and we always look to meet and exceed our industry’s expectations. Our staff is trained and certified in sanitation and infection control. We disinfect tools after each use and can wear a face covering upon request. Contactless scheduling and payment are available.
A: Please reschedule if you’re feeling unwell or have a fever above 100.4°F to protect our staff and guests. We may refuse service if needed for health reasons.
A: Cash, all major credit cards, Tyler Mason gift cards, and personal checks (with a $30 returned check fee).
A: Tipping is never expected but always appreciated. We also love referrals of friends and family!
Tyler Mason has the right to refuse service to customers demonstrating inappropriate behavior.
